Shipping & Returns

Last updated: January 2026

Shipping

• Free Shipping to Most Countries: Free tracked shipping to most countries on every order, with no minimum threshold.
• Order Processing: Orders are typically processed within 1–3 business days, then handed over to our postal partners for tracked dispatch.
• Fulfillment Origin: All items ship directly from our international fulfillment partner.
• Delivery Timeframe: Estimated delivery is 7–15 business days from dispatch, depending on destination customs clearance and local carrier speeds.
• Tracking Confirmation: You will receive an automated tracking confirmation email with live tracking details as soon as your package ships.

Returns & Replacements

If your order arrives damaged, faulty, or not functioning as expected, email us within 14 days of delivery at support@pixalwaves.com with your order confirmation and a clear photo or video of the issue. We will promptly issue a free replacement or full refund.

Product & Stock Batch Variations

Every PixalWave order is prepared to match the exact shape, shell color, and pixel fluid colorway you selected at checkout. Please note that minor physical variations may occur between manufacturing batches depending on current warehouse stock. This includes subtle casing nuances, such as whether a strap loop / lanyard attachment slot / keychain hole is present on the housing or not (carrying straps and accessories are not included with the product). By placing an order and being our customer, you acknowledge and agree to these standard stock variations.

Wrong or Missing Variant

If the shell color, pixel wave color, or bundle configuration you receive does not match what you ordered, contact us with your order details and we'll resolve the issue as soon as possible.

Contact

Any shipping or order questions at all: support@pixalwaves.com.